There’s no reason to sugarcoat it:
It sucks to lose customers
Sometimes it feels like someone is calling your baby ugly.
But you’re not alone. Did you know businesses lose on average 20-70% of their customers in the first 100 days of the relationship? That’s ridiculous, especially when you consider how much we all spend on marketing and sales trying to make them customers in the first place.
This problem is why “Relationship” is literally central to our name. We’re not here to just get you clicks and phone calls, we’re here to help you create an incredible customer experience that focuses on your customers’ emotional state at every stage of their buying journey with you. These experiences generate referrals, increase retention and improve your bottom line. A 5% increase in customer retention can increase your profits by 25% to 100%.
If that stat excites you as much as it excites us, then we don’t want to waste anymore time. Of course the first step to improvement is knowing what needs to be improved, so we appreciate honest conversations about why customers don’t seem to be coming back.
If you don’t know, that’s okay too, we’ll help you figure it out.
"Lane has done amazing things for us in our short time of being on board with his firm. Our phones are ringing off the hook with QUALIFIED leads looking for our services. We are closing 90% of these calls and have paid for our advertising 10 fold already and we've only been at it for two months. In 11 years our best decision to date is jumping on board with MRM!"
"If you want to rank higher on Google, call Lane. Period. He's delivered results for my business, he's a pleasure to work with, and he's there when I need him. If you're looking to grow your business' online presence, Lane delivers. I recommend him 100% without hesitation."
"It’s most refreshing to work with a social media guru that not only is an expert in his field BUT also understands how critical being available at odd hours/days is to trade contractors. Always responds exceptionally fast and with a positive and engaging attitude. Marion Relationship Marketing ranks a 10 out of 5!! Excellent service. Outstanding attitude."
Let us help you develop the right strategy to reach your ideal customer. Schedule your free consultation to get what you and your business needs to reach your goals.